Looking at Eka Care
Clinidiary, if you are weighing it against Eka Care
A fair account of what Eka Care is good at, and then what we do differently — in detail, and only things that exist today. No feature table with our column pre-ticked; you can get that anywhere and it is worth nothing.
What Eka Care is good at
An honest description
Eka Care, run by Orbi Health Private Limited of Bengaluru, describes itself as "The AI-Native Ambient Digital Health Platform", combining EMR, EHR and ABDM services for doctors, clinics and hospitals. Its doctor product, EkaDoc, is pitched as "The modern clinic OS" that lets a practice "Digitise your practice in minutes", with EkaScribe for voice-to-prescription, real-time clinical decision support, specialty-specific digital prescriptions, appointment and queue management, follow-up reminders, billing and payment tracking, and video consultations. It emphasises WhatsApp messaging to patients, ABHA creation, ABDM compliance and support for 15+ Indian languages, and names dentists, paediatricians, ophthalmologists, cardiologists, neurologists, ENT and gastroenterology among its specialties.
Who tends to compare the two
A clinic comparing the two is usually a physiotherapist working next to doctors who prescribe on Eka Care, or a clinic drawn by its ABHA and WhatsApp integration, asking whether a doctor-centred EMR with voice dictation fits session-based physiotherapy or whether a free, physio-specific system fits better. Eka Care's positioning is an AI-led clinic OS for medical consultations at national scale; Clinidiary's is a single discipline. How much the physio work resembles a doctor's consultation usually decides.
We do not run Eka Care, so we will not tell you what it cannot do — the people who can answer that are Eka Care and the clinic down the road who uses it. Everything below is only about us.
What Clinidiary does differently
Built in a clinic that is still running
Clinidiary is written inside a working physiotherapy practice in Adelaide and used on real patients every day. The diary in the screenshots is the one the practice runs on. That is not a slogan about authenticity — it is why a bug a physiotherapist hits on Monday tends to be fixed by Wednesday, because the person who wrote it has to use it on Thursday.
Clinical writing cannot be lost
A note saves itself a couple of seconds after you stop typing, and keeps a copy in the browser while the server is unreachable — so a dropped connection, a closed laptop or a flat battery does not cost you the consultation. A note is very often the only record of something that has already happened, and asking a clinician to reconstruct it a day later is asking them to invent it.
Free, and no card
The whole workspace, not a crippled tier, and no card. Refer a colleague and you earn points every time one joins, with no limit — they sit on your account and do not expire. No lock-in contract and no exit fee.
Your records leave in one click
Full CSV export of patients, appointments, notes and invoices, whenever you want, without asking us and without a fee. Every export is recorded in the audit log. We would rather show you the exit before you sign up than have you discover it does not exist two years in.
Moving your patients across
You can do it yourself
Export your patient list from Eka Care as a CSV and load it in Settings → Bring your data. The columns are read from the file's own headings, so you do not have to tell us what shape the export is in or rename anything first.
Nothing is written until you have seen it
The first pass only reads: it shows which columns were recognised, how many patients would be created, and who would be skipped because they are already here. You decide after seeing that, rather than before.
A date it cannot read, it refuses to guess
03/04/1980 is March in one country and April in another. Rather than pick, the import leaves that date blank and tells you the line number. A wrong date of birth decides concession eligibility and which of two same-named patients you have open.
Run both for a fortnight
We would rather you kept Eka Care running alongside for the first couple of weeks than trusted a migration on anybody's word, including ours. See what moving involves.
Questions worth asking any vendor
How do I get my data out?
Ask before you sign up, not after. Ours is a CSV export of patients, appointments, notes and invoices, available to you without asking us and without a fee. If the answer involves a support ticket or a quote, that is the answer.
What happens to a note if my internet drops?
In Clinidiary it keeps saving locally and recovers when you come back. It is a dull question until the day it is the only question, which is usually the day somebody loses a consultation.
Can a paid invoice be edited?
Ours cannot. A correction is a credit note plus a replacement, and the original keeps its number and date. Convenient editing of paid invoices is a problem waiting for an audit.
Who is actually building it?
Two people, in a clinic that sees patients. That is a real limitation — we are smaller than everything else on this page — and it is also why the person who fixes a bug is the person who hit it.
Also worth looking at
If you are comparing properly, compare widely. These are the other systems clinics in India usually shortlist.
Practo Ray
India's best-known clinic software, bundled with the Practo patient discovery network.
Cliniify
India-focused clinic management with ABDM and ABHA awareness, multi-doctor and multi-specialty.
Halemind
Multi-specialty EHR used across Indian hospitals and clinics, with strong regional language support.
SmartPT
India-native physiotherapy system combining scheduling, EMR, home exercise and telehealth.