It should not take a whole team to manage patients

First appointment

The day, across every room

The diary across sites and practitioners, in the day, the week or the month — classes with a roll, and a waiting list that fills cancellations by itself.

• One diary for every practitioner and every site
• Group classes with a roll, booked against the same slots
• A cancellation offers itself to the waiting list without anybody ringing round

The phone rings mid-treatment

Nobody has to leave the room

An AI receptionist who answers, checks the real diary and books — and two-way SMS that lands in one inbox, not somebody’s pocket.

• The receptionist reads the same diary the clinic does, so it cannot double-book
• Every call and every message is on the patient’s record afterwards
• Replies arrive in a shared inbox, not on the phone of whoever sent it

Between patients

The note writes itself down

Notes that lock once signed, templates and measures tracked over time, and a portal where a patient sees their own.

• A note saves itself while you type, and keeps a copy if the connection drops
• Once signed it locks — a correction is an addendum, and both are kept
• Outcome measures plot themselves across a course of treatment

At the counter

Money that cannot quietly move

Invoices that cannot quietly change once issued, split billing, packs and credits, and stock sold at the counter.

• Once money is taken, the total stops moving — a correction is a credit note
• Packs, credits and part-payments settle against the invoice, not around it
• Braces and tape leave the shelf and the invoice in the same action

Someone else is paying

When the payer is not the patient

A funder is modelled as what it is, not as a discount on a private fee. In Australia that means Medicare EPC, NDIS, WorkCover, DVA and the health funds.

• Remaining sessions on a plan are visible before the next appointment is made
• Every third-party payment sits in the same ledger as a private one
• One patient paid by three parties is an ordinary Tuesday, not a workaround
• A statutory form comes out as the regulator’s own document, not a lookalike

After the last patient

Running the practice, not just the day

Roles and per-permission control, timesheets and leave, reports, and an audit trail of who did what.

• Permissions are enforced by the API, so a hidden button is also a refused one
• Timesheets and leave come off the roster the diary already knows
• Nothing clinical is ever hard-deleted — it is archived, and the trail is kept

One appointment, end to end

From booked to banked, without retyping

The appointment is the spine. The note, the invoice and the claim hang off it, so each stage starts where the last one finished.

1. Booked Online, over the phone, or at the desk — into the same diary.
2. Arrived Marked at reception; the practitioner sees it without being told.
3. Note signed Written against that appointment, and locked once it is signed.
4. Paid The invoice already knows the patient, the item and the fee.
5. Claimed The funder’s share goes out against the same invoice, not a copy of it.