Who has stopped coming
A patient has dropped off when their treatment was not complete and there is no next appointment booked. A patient you discharged is different. Use your notes to know the difference.
A message that cares, not one that sells
"Hello Mr Sharma, this is Dr Neha from the clinic. Just checking how your back is now. If it is still troubling you, you can book here." This is a follow-up from their physio, not an advertisement. Keep it short and personal.
Timing
- One or two weeks after a missed follow-up.
- At the end of the usual recovery time, to check progress.
- Once a year for long-term problems, as a recall.
Clinidiary helps you send these on WhatsApp, written for you, in one tap. See WhatsApp reminders.
Make booking easy
Add your booking link in the message. A patient who has to call during clinic hours often delays. See online booking.
Do not overdo it
One or two follow-ups is care. Many messages is spam. If someone says no, stop immediately. Marketing messages are only for people who agreed. See building a contact list.
Track what works
Count how many patients rebook after a follow-up. If it is low, change the wording or timing rather than sending more. See physios who never run out of patients.
Frequently asked questions
Is it okay to message patients who stopped coming?
Yes, a short follow-up about their health is good care. Respect anyone who does not want messages.
When should I follow up?
One to two weeks after a missed follow-up, and at the end of the expected recovery time.
WhatsApp or phone call?
WhatsApp is quick and easy for most patients. A call suits older patients or sensitive cases.