What makes a good package
- Based on a real plan. For example, 12 sessions after a knee replacement, not a random number.
- A small discount, not a huge one. The purpose is commitment, not cheap sessions.
- Clear rules. How long the package is valid, what happens if the patient falls sick, and what happens to unused sessions.
Where packages work well
- Post-operative rehab after knee or hip replacement, or ligament surgery.
- Stroke and neuro rehab.
- Group classes for back care or seniors. See group classes.
- Long-term conditions where regular sessions help.
Where they do not
For a fresh injury where you do not yet know how many sessions are needed, charge for the first visit, assess, and then suggest a plan. A patient who buys 15 sessions and needs 4 will not trust you again.
Keep proper records
Package money is paid for care not yet given. Keep a clear count of sessions used and remaining, and be fair with refunds for genuine reasons. In Clinidiary, treatment packages track what was bought and what was used, so each visit is deducted automatically.
Offer it without pressure
Explain the plan first, then the options: "I want to see you three times a week for four weeks. You can pay per session, or take the 12-session package, which saves a little." The choice stays with the patient. See why patients finish their treatment.
Check how packages are used
Every few months, see how many patients complete their package. If many stop halfway, the package is too long or the plan is not clear.
Frequently asked questions
Are physiotherapy packages ethical?
Yes, when they match a real treatment plan, are priced fairly and allow refunds for genuine reasons.
How many sessions should a physio package have?
As many as the treatment plan needs. Common packages are 6, 10 or 12 sessions, but base it on the patient.
What happens to unused sessions?
Set a clear policy at the start, such as a validity period and refund on request.