KiViHealth alternative for physio clinics in India

What KiViHealth is good at

An honest description

KiViHealth, from Vitalic Health Ltd, is a cloud-based clinic management platform that lets doctors digitise their practice, alongside a patient-facing site for finding doctors and booking appointments. Its doctor pages emphasise appointment tracking across multiple clinics and consultants, an electronic health record with customisable prescription templates, medical and financial analytics, SMS, email and voice reminders, patient campaigns, and a mobile app that works offline. The specialties it names include paediatricians, ophthalmologists, dentists, gynaecologists, dermatologists, cardiologists, neurologists and physiotherapists. It lists a standard package, with prices published on its pricing page and GST noted. Its directory of doctors and specialties is organised around Indian cities, with Ahmedabad featuring prominently.

Who tends to compare the two

A clinic comparing the two is usually a physiotherapist who has come across KiViHealth through its patient directory, since it names physiotherapists among its specialties, and is weighing a general clinic platform with a public listing against a system built only for physiotherapy. KiViHealth's positioning is one platform for many kinds of doctor; Clinidiary's is physiotherapy first. The decision often rests on whether the clinic values the patient-discovery side as much as the clinical record.

We do not run KiViHealth, so we will not tell you what it cannot do — the people who can answer that are KiViHealth and the clinic down the road who uses it. Everything below is only about us.

What Clinidiary does differently

Built in a clinic that is still running

Clinidiary is written inside a working physiotherapy practice in Adelaide and used on real patients every day. The diary in the screenshots is the one the practice runs on. That is not a slogan about authenticity — it is why a bug a physiotherapist hits on Monday tends to be fixed by Wednesday, because the person who wrote it has to use it on Thursday.

Clinical writing cannot be lost

A note saves itself a couple of seconds after you stop typing, and keeps a copy in the browser while the server is unreachable — so a dropped connection, a closed laptop or a flat battery does not cost you the consultation. A note is very often the only record of something that has already happened, and asking a clinician to reconstruct it a day later is asking them to invent it.

Free, and no card

The whole workspace, not a crippled tier, and no card. Refer a colleague and you earn points every time one joins, with no limit — they sit on your account and do not expire. No lock-in contract and no exit fee.

Your records leave in one click

Full CSV export of patients, appointments, notes and invoices, whenever you want, without asking us and without a fee. Every export is recorded in the audit log. We would rather show you the exit before you sign up than have you discover it does not exist two years in.

Moving your patients across

You can do it yourself

Export your patient list from KiViHealth as a CSV and load it in Settings → Bring your data. The columns are read from the file's own headings, so you do not have to tell us what shape the export is in or rename anything first.

Nothing is written until you have seen it

The first pass only reads: it shows which columns were recognised, how many patients would be created, and who would be skipped because they are already here. You decide after seeing that, rather than before.

A date it cannot read, it refuses to guess

03/04/1980 is March in one country and April in another. Rather than pick, the import leaves that date blank and tells you the line number. A wrong date of birth decides concession eligibility and which of two same-named patients you have open.

Run both for a fortnight

We would rather you kept KiViHealth running alongside for the first couple of weeks than trusted a migration on anybody's word, including ours. See what moving involves.

Questions worth asking any vendor

How do I get my data out?

Ask before you sign up, not after. Ours is a CSV export of patients, appointments, notes and invoices, available to you without asking us and without a fee. If the answer involves a support ticket or a quote, that is the answer.

What happens to a note if my internet drops?

In Clinidiary it keeps saving locally and recovers when you come back. It is a dull question until the day it is the only question, which is usually the day somebody loses a consultation.

Can a paid invoice be edited?

Ours cannot. A correction is a credit note plus a replacement, and the original keeps its number and date. Convenient editing of paid invoices is a problem waiting for an audit.

Who is actually building it?

Two people, in a clinic that sees patients. That is a real limitation — we are smaller than everything else on this page — and it is also why the person who fixes a bug is the person who hit it.

Also worth looking at

If you are comparing properly, compare widely. These are the other systems clinics in India usually shortlist.

Clinidiary, if you are weighing it against KiViHealth